Airlines
Ensure smooth travels for your passengers. This template manages flight changes and cancellations, handles baggage inquiries, and provides excellent customer support.
Deploy for $499Template Overview
Perfect For
- Airlines
- Travel agencies
- Online booking platforms
Ticket Forms Included
- Flight Changes/Cancellations
- Baggage Issues
- Customer Support
- Check-in and Boarding
- Refunds and Compensation
- Flight Delays and Cancellations
- Special Assistance Requests
- Lost and Found
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Flight Changes/Cancellations
Requests to change or cancel flight bookings, including date, time, or destination changes.
Ticket fields
Booking Reference/Confirmation Number
Passenger Name
Original Flight Details
Baggage Issues
Reporting lost, delayed, or damaged baggage.
Ticket fields
Booking Reference/Confirmation Number
Passenger Name
Flight Details
Baggage Issue
Customer Support
General customer service inquiries, such as seat selection, special assistance requests, or frequent flyer program questions.
Ticket fields
Booking Reference/Confirmation Number (if applicable)
Passenger Name
Check-in and Boarding
Issues with online check-in, boarding passes, or airport procedures.
Ticket fields
Booking Reference/Confirmation Number
Passenger Name
Flight Details
Refunds and Compensation
Inquiries about refunds for canceled flights or compensation for delays or disruptions.
Ticket fields
Booking Reference/Confirmation Number
Passenger Name
Flight Details
Flight Delays and Cancellations
Issues related to flight delays, cancellations, and the handling of affected passengers.
Ticket fields
Booking Reference/Confirmation Number
Passenger Name
Flight Details
Delay Duration
Special Assistance Requests
Requests for special assistance for passengers with disabilities, medical needs, or other special requirements.
Ticket fields
Booking Reference/Confirmation Number
Passenger Name
Assistance Needed
Lost and Found
Lost items during the flight or at the airport.
Ticket fields
Booking Reference/Confirmation Number
Passenger Name
Item Description
Flight Details
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.