Charities
Empower your non-profit with efficient support. This template manages donor inquiries, processes donations, and provides beneficiary support.
Deploy for $499Template Overview
Perfect For
- Charities
- Non-profit organizations
- Fundraising organizations
Ticket Forms Included
- Donation Inquiries
- Donor Support
- Beneficiary Support
- Volunteer Inquiries
- Event Information
- Grant Applications
- Corporate Sponsorship
- Compliance & Reporting
- Fundraising Partnerships
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Donation Inquiries
Questions about making donations, donation methods, or tax-deductible information.
Ticket fields
Donor Name
Donation Amount
Donation Method
Donor Support
Providing assistance to donors with donation receipts, recurring donations, or updating contact information.
Ticket fields
Donor Name
Donor ID (if applicable)
Beneficiary Support
Providing assistance to beneficiaries with program applications, eligibility requirements, or accessing services.
Ticket fields
Beneficiary Name
Program/Service
Volunteer Inquiries
Questions about volunteering opportunities, volunteer requirements, or upcoming events.
Ticket fields
Volunteer Name
Area of Interest
Event Information
Inquiries about upcoming events, fundraising activities, or charity programs.
Ticket fields
Event Name
Event Date
Grant Applications
Questions regarding grant application processes, eligibility, or documentation needed.
Ticket fields
Applicant Organization Name
Grant Amount Requested
Grant Program
Corporate Sponsorship
Inquiries related to corporate partnerships, sponsorship opportunities, or collaborations.
Ticket fields
Company Name
Sponsorship Type
Compliance & Reporting
Requests related to compliance, financial audits, or regulatory reporting for charitable organizations.
Ticket fields
Reporting Period
Requested Document
Fundraising Partnerships
Questions regarding fundraising collaborations or third-party fundraising events.
Ticket fields
Partner Name
Fundraising Type
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.