Zendesk Implementation Template

Cloud Computing Providers

Technology & SaaS
Service outages
billing inquiries
technical assistance

Ensure reliable support for your cloud services. This template helps manage service outages, address billing inquiries, and provide technical assistance to users.

Deploy for $499

After installation

Ticket Triaging

Ticket Forms

Automatically segment your tickets with views, setup during the installation.

Help Center

Ticket Forms

All your ticket forms will automatically be added to your help center when activated.

Reporting

Ticket Forms

You will have pre-configured reporting to help you understand your support data.

Template Overview

Perfect For

  • Cloud hosting providers
  • Data centers
  • Cloud service providers

Ticket Forms Included

  • Service Outage Report
  • Billing Inquiries
  • Technical Assistance
  • Account Management
  • Resource Scaling
  • Security & Compliance
  • Data Backup & Recovery
  • Service Provisioning
  • Performance Optimization
Cloud Computing Providers

Ticket Forms

Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."

Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.

Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.

Service Outage Report

Reports of service disruptions or outages.

Ticket fields

Account ID

Affected Service

Region/Zone

Start Time of Outage

End Time of Outage (if applicable)

Billing Inquiries

Questions about billing, invoices, or payment methods.

Ticket fields

Account ID

Invoice Number (if applicable)

Billing Issue

Technical Assistance

Requests for technical assistance with cloud services.

Ticket fields

Account ID

Service Affected

Account Management

Requests related to managing cloud accounts, such as user access, permissions, or security settings.

Ticket fields

Account ID

Account Management Issue

Resource Scaling

Requests to scale cloud resources up or down, such as increasing storage capacity or adding compute instances.

Ticket fields

Account ID

Resource to be Scaled

Security & Compliance

Requests related to security audits, compliance certifications, or risk assessments.

Ticket fields

Account ID

Issue Type

Data Backup & Recovery

Requests for data backup solutions or recovery services for cloud-hosted data.

Ticket fields

Account ID

Backup Service

Service Provisioning

Requests to provision new cloud services or resources.

Ticket fields

Account ID

Requested Service

Performance Optimization

Requests for assistance with optimizing cloud service performance.

Ticket fields

Account ID

Optimization Focus

Frequently Asked Questions

Refund policy?

We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund

Will I get help after installation?

Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.

Can I install multiple templates?

Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.

What's included in the template?

Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.