Cloud Computing Providers
Ensure reliable support for your cloud services. This template helps manage service outages, address billing inquiries, and provide technical assistance to users.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Cloud hosting providers
- Data centers
- Cloud service providers
Ticket Forms Included
- Service Outage Report
- Billing Inquiries
- Technical Assistance
- Account Management
- Resource Scaling
- Security & Compliance
- Data Backup & Recovery
- Service Provisioning
- Performance Optimization
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Service Outage Report
Reports of service disruptions or outages.
Ticket fields
Account ID
Affected Service
Region/Zone
Start Time of Outage
End Time of Outage (if applicable)
Billing Inquiries
Questions about billing, invoices, or payment methods.
Ticket fields
Account ID
Invoice Number (if applicable)
Billing Issue
Technical Assistance
Requests for technical assistance with cloud services.
Ticket fields
Account ID
Service Affected
Account Management
Requests related to managing cloud accounts, such as user access, permissions, or security settings.
Ticket fields
Account ID
Account Management Issue
Resource Scaling
Requests to scale cloud resources up or down, such as increasing storage capacity or adding compute instances.
Ticket fields
Account ID
Resource to be Scaled
Security & Compliance
Requests related to security audits, compliance certifications, or risk assessments.
Ticket fields
Account ID
Issue Type
Data Backup & Recovery
Requests for data backup solutions or recovery services for cloud-hosted data.
Ticket fields
Account ID
Backup Service
Service Provisioning
Requests to provision new cloud services or resources.
Ticket fields
Account ID
Requested Service
Performance Optimization
Requests for assistance with optimizing cloud service performance.
Ticket fields
Account ID
Optimization Focus
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.