Consumer Electronics
Provide expert tech support for your customers. This template includes workflows for troubleshooting common issues, processing warranty claims, and offering comprehensive product support.
Deploy for $499Template Overview
Perfect For
- Electronics retailers
- Gadget manufacturers
- Online tech stores
Ticket Forms Included
- Technical Support
- Warranty Claims
- Product Information and Availability
- Order Status and Tracking
- Returns and Refunds
- Bulk Orders and B2B Sales
- Repairs and Servicing
- Software and Firmware Updates
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Technical Support
Troubleshooting technical issues with products, including software and hardware problems.
Ticket fields
Product Name/Model
Operating System (if applicable)
Error Message (if any)
Warranty Claims
Requests for warranty service, repair, or replacement of defective products.
Ticket fields
Product Name/Model
Purchase Date
Warranty Status (if known)
Product Information and Availability
Inquiries about product features, specifications, stock availability, and compatibility.
Ticket fields
Product Name/SKU/ID
Product Category
Store Location (if applicable)
Order Status and Tracking
Checking the status of a purchase order or tracking its shipment.
Ticket fields
Order Number
Shipping Carrier
Tracking Number
Returns and Refunds
Requests to return a product and receive a refund, exchange, or store credit.
Ticket fields
Order Number
Product SKU/ID
Return Reason
Preferred Resolution
Return Shipping Method
Bulk Orders and B2B Sales
Inquiries related to bulk purchases, corporate sales, or business partnerships.
Ticket fields
Company Name
Estimated Order Quantity
Product Category of Interest
Repairs and Servicing
Requests for out-of-warranty repairs or scheduled servicing of products.
Ticket fields
Product Name/Model
Issue Type
Preferred Service Center (if applicable)
Software and Firmware Updates
Requests for assistance with software or firmware updates for devices.
Ticket fields
Product Name/Model
Current Firmware/Software Version
Issue Faced During Update (if any)
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.