Corporate Training Providers
Deliver seamless corporate training programs. This template supports course access, resolves technical issues, and manages certification processes.
Deploy for $499Template Overview
Perfect For
- Training companies
- Professional development organizations
- Corporate learning platforms
Ticket Forms Included
- Course Access Issues
- Technical Troubleshooting
- Certification Inquiries
- Payment and Registration
- Training Materials and Resources
- Trainer Feedback
- Course Content Updates
- Instructor Availability
- Group Training Requests
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Course Access Issues
Problems accessing courses, materials, or online training platforms.
Ticket fields
Trainee Name/Email
Course Name/ID
Platform
Technical Troubleshooting
Technical problems with the online training platform or materials.
Ticket fields
Trainee Name/Email
Course Name/ID
Error Message (if any)
Certification Inquiries
Questions about certification requirements, exams, or obtaining certificates.
Ticket fields
Trainee Name/Email
Course Name/ID
Payment and Registration
Issues related to course payments, registration status, or invoices.
Ticket fields
Trainee Name/Email
Course Name/ID
Training Materials and Resources
Requests for specific training materials, resources, or support documents.
Ticket fields
Trainee Name/Email
Course Name/ID
Trainer Feedback
Feedback or concerns about the trainer's delivery, materials, or style.
Ticket fields
Trainee Name/Email
Course Name/ID
Feedback Type
Course Content Updates
Requests for updates, additions, or changes to the course content or materials.
Ticket fields
Trainee Name/Email
Course Name/ID
Requested Update
Instructor Availability
Inquiries regarding the availability of instructors for live sessions or consultations.
Ticket fields
Trainee Name/Email
Course Name/ID
Preferred Time Slot
Group Training Requests
Requests for group training sessions or corporate training programs.
Ticket fields
Company Name
Course Name/ID
Number of Trainees
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.