Employee Experience
Streamline employee support and improve their experience. This template helps manage onboarding, benefits inquiries, payroll questions, workplace issues, and policy questions.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- HR departments
- Internal communications teams
- Employee experience teams
- Any company with employees
Ticket Forms Included
- New Employee Onboarding
- Employee Benefits
- Payroll and Compensation
- Workplace Issues
- Policy and Procedure Inquiries
- Employee Feedback and Engagement
- Leave of Absence
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
New Employee Onboarding
Assisting with the onboarding process for new employees, including account setup, equipment requests, and access to resources.
Ticket fields
New Employee Name
Department
Start Date
Onboarding Requirements
Employee Benefits
Inquiries about employee benefits, such as health insurance, retirement plans, or paid time off.
Ticket fields
Employee Name
Employee ID
Benefit Inquiry
Payroll and Compensation
Questions or issues related to payroll, paychecks, or compensation.
Ticket fields
Employee Name
Employee ID
Payroll/Compensation Issue
Workplace Issues
Reporting workplace issues such as facilities problems, safety concerns, or harassment.
Ticket fields
Employee Name
Location
Issue Type
Policy and Procedure Inquiries
Questions about company policies, procedures, or guidelines.
Ticket fields
Policy/Procedure Topic
Specific Question
Employee Feedback and Engagement
Requests or feedback related to employee satisfaction, engagement, or suggestions for improvement.
Ticket fields
Employee Name
Feedback Type
Leave of Absence
Inquiries related to taking a leave of absence, such as sick leave, family leave, or other personal leave.
Ticket fields
Employee Name
Leave Type
Leave Start Date
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.