Environmental Agencies
Address environmental concerns and promote sustainability. This template manages environmental concerns, handles pollution and hazard reports, and provides information on environmental regulations.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Environmental agencies
- Conservation organizations
- Pollution control agencies
Ticket Forms Included
- Environmental Concern
- Pollution/Hazard Report
- Regulation Information Request
- Permit Application
- Enforcement Inquiry
- Conservation Effort Inquiry
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Environmental Concern
Reporting environmental concerns, such as pollution, illegal dumping, or wildlife endangerment.
Ticket fields
Concern Type
Location
Pollution/Hazard Report
Reporting specific instances of pollution or environmental hazards.
Ticket fields
Pollution/Hazard Type
Location
Regulation Information Request
Requesting information about environmental regulations, permits, or compliance requirements.
Ticket fields
Regulation Topic
Permit Application
Submitting applications for environmental permits or licenses.
Ticket fields
Permit Type
Enforcement Inquiry
Inquiries about environmental enforcement actions, violations, or penalties.
Ticket fields
Violation Type
Conservation Effort Inquiry
Inquiries about ongoing or upcoming conservation projects, volunteering, or donations.
Ticket fields
Project Name
Type of Inquiry
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.