Fashion & Apparel
Deliver personalized support for fashion lovers. This template helps with sizing inquiries, offers style advice, facilitates returns, and handles seasonal promotions with ease.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Clothing stores
- Online boutiques
- Fashion designers
- Apparel manufacturers
Ticket Forms Included
- Order Status and Tracking
- Returns and Refunds
- Product Information and Availability
- Sizing and Fit Advice
- Style Advice
- Wholesale & Bulk Orders
- Gift Cards & Promotions
- Account & Membership Issues
- Shipping & Delivery Issues
- Damaged or Defective Items
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Order Status and Tracking
Customers asking about the current status of their orders or tracking shipments.
Ticket fields
Order Number
Shipping Carrier
Tracking Number
Returns and Refunds
Requests related to returning a product or asking for a refund.
Ticket fields
Order Number
Product SKU/ID
Return Reason
Preferred Resolution
Return Shipping Method
Product Information and Availability
Questions about product features, specifications, materials, or stock availability.
Ticket fields
Product Name/SKU/ID
Product Category
Size
Color
Material
Fit
Sizing and Fit Advice
Customers requesting guidance on how a product fits.
Ticket fields
Product Name/SKU/ID
Size
Style Advice
Customers looking for outfit recommendations and styling tips.
Ticket fields
Style Preference
Occasion
Items of Interest
Wholesale & Bulk Orders
Businesses or customers inquiring about bulk purchases or wholesale pricing.
Ticket fields
Company Name
Order Quantity
Product SKU/ID
Gift Cards & Promotions
Questions about purchasing, redeeming, or troubleshooting gift cards and promotions.
Ticket fields
Gift Card Number
Promo Code
Account & Membership Issues
Issues related to customer accounts, subscriptions, and loyalty programs.
Ticket fields
Account Email
Issue Type
Shipping & Delivery Issues
Concerns regarding lost, delayed, or undelivered shipments.
Ticket fields
Order Number
Shipping Carrier
Tracking Number
Issue Type
Damaged or Defective Items
Requests for replacements or refunds due to damaged or defective products.
Ticket fields
Order Number
Product SKU/ID
Damage Type
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.