Foundations
Streamline grant management and support. This template handles grant applications, answers grantee inquiries, and provides comprehensive support.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Foundations
- Philanthropic organizations
- Grant-making institutions
Ticket Forms Included
- Grant Applications
- Grantee Inquiries
- General Support
- Partnership Opportunities
- Reporting Issues
- Donor Inquiries
- Sponsorship Opportunities
- Volunteer Opportunities
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Grant Applications
Inquiries or assistance with grant applications, eligibility criteria, or submission process.
Ticket fields
Applicant Organization
Grant Program
Application Status
Grantee Inquiries
Support for grantees with grant reporting requirements, fund disbursement, or project updates.
Ticket fields
Grantee Organization
Grant Program
Grant Award Date
General Support
General inquiries about the foundation's mission, programs, or funding priorities.
Ticket fields
Inquiry Type
Partnership Opportunities
Inquiries about potential partnerships or collaborations with the foundation.
Ticket fields
Organization Name
Reporting Issues
Technical issues or questions related to online grant reporting systems or platforms.
Ticket fields
Grantee Organization
Grant Program
Donor Inquiries
Questions related to donations made to the foundation, tax benefits, or donor recognition programs.
Ticket fields
Donor Name
Donation Amount
Donation Method
Sponsorship Opportunities
Inquiries about corporate or individual sponsorship opportunities with the foundation.
Ticket fields
Sponsoring Organization
Sponsorship Type
Volunteer Opportunities
Questions regarding volunteer opportunities within the foundation's programs or events.
Ticket fields
Volunteer Name
Area of Interest
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.