Gaming Companies
Level up your gaming support. This template addresses account issues, resolves technical problems, provides in-game support, and facilitates community management.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Video game developers
- Online game publishers
- Esports organizations
Ticket Forms Included
- Account Issues
- Technical Problems
- In-Game Support
- Community Management
- Payment and Purchase Issues
- Server Status & Maintenance
- Feature Requests
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Account Issues
Problems with user accounts, including login, password resets, and account recovery.
Ticket fields
Username/Gamertag
Game Name
Platform
Issue Type
Technical Problems
Technical issues with the game, such as crashes, bugs, or connection problems.
Ticket fields
Username/Gamertag
Game Name
Platform
Error Message (if any)
In-Game Support
Requests for help with in-game issues, such as quests, items, or gameplay mechanics.
Ticket fields
Username/Gamertag
Game Name
Platform
Community Management
Reports of player misconduct, harassment, or cheating.
Ticket fields
Reporter Username
Reported Username
Game Name
Platform
Payment and Purchase Issues
Problems with in-game purchases, payment methods, or virtual currency.
Ticket fields
Username/Gamertag
Game Name
Platform
Transaction ID
Purchase Date
Server Status & Maintenance
Issues related to server downtime, scheduled maintenance, or connection errors.
Ticket fields
Username/Gamertag
Game Name
Platform
Issue Type
Feature Requests
Requests for new game features, improvements, or suggestions for gameplay.
Ticket fields
Username/Gamertag
Game Name
Platform
Feature Suggestion
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.