Hospitals & Clinics
Provide compassionate patient care. This template helps manage patient inquiries, schedule appointments, and offer post-discharge support.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Hospitals
- Clinics
- Healthcare providers
Ticket Forms Included
- Appointment Scheduling
- Patient Inquiries
- Post-Discharge Support
- Billing and Insurance
- Medical Records Request
- Prescription Refills
- Specialist Referral
- Emergency Services
- Health and Wellness Inquiries
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Appointment Scheduling
Scheduling, rescheduling, or canceling appointments with doctors or specialists.
Ticket fields
Patient Name
Patient Date of Birth
Preferred Doctor/Specialist
Reason for Appointment
Preferred Appointment Date/Time
Patient Inquiries
General questions about hospital services, locations, hours, or medical information.
Ticket fields
Patient Name
Inquiry Type
Post-Discharge Support
Assistance with post-discharge care, medication instructions, or follow-up appointments.
Ticket fields
Patient Name
Patient Date of Birth
Discharge Date
Billing and Insurance
Questions about hospital bills, insurance coverage, or payment options.
Ticket fields
Patient Name
Patient Date of Birth
Medical Records Request
Requests for copies of medical records or test results.
Ticket fields
Patient Name
Patient Date of Birth
Type of Medical Record Requested
Prescription Refills
Requests for prescription refills or medication renewals.
Ticket fields
Patient Name
Patient Date of Birth
Medication Name
Pharmacy Name
Specialist Referral
Requests for referrals to specialists or other healthcare providers.
Ticket fields
Patient Name
Patient Date of Birth
Specialist Type
Reason for Referral
Emergency Services
Requests for emergency services or urgent care.
Ticket fields
Patient Name
Patient Date of Birth
Emergency Type
Health and Wellness Inquiries
Questions about health programs, wellness initiatives, or preventative care.
Ticket fields
Patient Name
Inquiry Type
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.