Hotels
Create a memorable guest experience. This template handles booking inquiries, fulfills guest requests, and offers concierge services.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Hotels
- Resorts
- Accommodation providers
Ticket Forms Included
- Booking Inquiries
- Guest Requests
- Concierge Services
- Billing and Payments
- Feedback and Complaints
- Special Requests and Accessibility
- Cancellation and Modifications
- Lost and Found
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Booking Inquiries
Questions about room availability, rates, amenities, or making reservations.
Ticket fields
Hotel Name/Location
Arrival Date
Departure Date
Number of Guests
Guest Requests
Requests for specific services or amenities during a hotel stay, such as room service, extra towels, or late check-out.
Ticket fields
Booking Reference/Confirmation Number
Guest Name
Room Number
Concierge Services
Inquiries about local attractions, restaurants, transportation, or other concierge services.
Ticket fields
Hotel Name/Location
Guest Name
Billing and Payments
Questions about hotel bills, payment methods, or resolving billing discrepancies.
Ticket fields
Booking Reference/Confirmation Number
Guest Name
Feedback and Complaints
Providing feedback on hotel stay or reporting issues or complaints.
Ticket fields
Hotel Name/Location
Booking Reference/Confirmation Number
Guest Name
Special Requests and Accessibility
Requests for accessible rooms, facilities for guests with disabilities, or special accommodations.
Ticket fields
Booking Reference/Confirmation Number
Guest Name
Special Request
Cancellation and Modifications
Requests to cancel or modify existing bookings, including changes to dates, room types, or number of guests.
Ticket fields
Booking Reference/Confirmation Number
Guest Name
New Arrival Date
New Departure Date
Lost and Found
Reporting lost items at the hotel or during the stay.
Ticket fields
Booking Reference/Confirmation Number
Guest Name
Item Description
Room Number
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.