Internal Government Operations
Enhance internal government operations. This template facilitates inter-agency collaboration, provides IT help desk support, manages HR inquiries, and promotes knowledge sharing.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Government departments
- Public sector organizations
Ticket Forms Included
- Inter-agency Communication
- IT Help Desk
- HR Support
- Knowledge Base Article Request
- Training Request
- Procurement Requests
- Policy Clarification
- Security Incident Report
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Inter-agency Communication
Facilitating communication and collaboration between different government agencies or departments.
Ticket fields
Sending Agency/Department
Receiving Agency/Department
Communication Purpose
IT Help Desk
Providing technical support to government employees for hardware, software, or network issues.
Ticket fields
Employee Name
Department
Device/System Affected
HR Support
Managing employee inquiries about benefits, payroll, or HR policies.
Ticket fields
Employee Name
Employee ID
HR Inquiry Type
Knowledge Base Article Request
Requests for new knowledge base articles or updates to existing ones.
Ticket fields
Article Topic
Training Request
Requests for employee training on new systems, software, or policies.
Ticket fields
Employee Name
Department
Procurement Requests
Requests for new equipment, supplies, or services needed by government departments.
Ticket fields
Department
Item/Service Needed
Urgency Level
Policy Clarification
Requests for clarification or interpretation of government policies, regulations, or procedures.
Ticket fields
Policy/Regulation
Request Description
Security Incident Report
Reporting security incidents, breaches, or suspicious activities within government departments.
Ticket fields
Incident Type
Location
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.