IT Department
Provide efficient IT support and manage technology requests. This template handles technical support requests, software/hardware requests, access/permissions, security issues, and network problems.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- IT help desks
- IT support teams
- System administrators
- Any company with technology infrastructure
Ticket Forms Included
- Technical Support
- Software and Hardware Requests
- Access and Permissions
- Security Issues
- Network and Connectivity
- Backup and Recovery
- System Updates and Patches
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Technical Support
Requesting assistance with IT issues, such as hardware problems, software malfunctions, or network connectivity.
Ticket fields
Employee Name
Department
Device/System Affected
Urgency
Software and Hardware Requests
Requesting new software installations, hardware upgrades, or equipment repairs.
Ticket fields
Employee Name
Department
Request Type
Request Details
Access and Permissions
Requesting access to specific systems, applications, or data, or modifying user permissions.
Ticket fields
Employee Name
Department
Access/Permission Request
Security Issues
Reporting security incidents, suspicious activity, or potential vulnerabilities.
Ticket fields
Incident Description
Severity
Network and Connectivity
Reporting network outages, connectivity problems, or internet access issues.
Ticket fields
Location
Issue Description
Backup and Recovery
Requests related to data backups, restoration, or disaster recovery procedures.
Ticket fields
Employee Name
Department
Issue Type
Additional Details
System Updates and Patches
Requests or inquiries about system updates, security patches, or software version upgrades.
Ticket fields
Employee Name
Department
Update Type
System/Software Affected
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.