IT Services & Consulting
Deliver efficient IT support to your clients. This template streamlines help desk support, manages service requests, and tracks issue resolution effectively.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- IT support companies
- Managed service providers
- Technology consultants
Ticket Forms Included
- Help Desk Support
- Service Requests
- Issue Tracking
- Consulting Inquiries
- On-Site Support
- Network Security
- Cloud Services
- Software Development
- Data Analytics
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Help Desk Support
General technical support requests for hardware, software, or network issues.
Ticket fields
Client Name/Company
Device/System Affected
Urgency
Service Requests
Requests for specific IT services, such as software installation, network configuration, or data recovery.
Ticket fields
Client Name/Company
Service Requested
Issue Tracking
Tracking and managing the resolution of IT issues.
Ticket fields
Client Name/Company
Issue ID
Status
Consulting Inquiries
Inquiries about IT consulting services, such as strategy, security assessments, or project management.
Ticket fields
Client Name/Company
Consulting Area of Interest
On-Site Support
Requests for on-site technical support or IT maintenance.
Ticket fields
Client Name/Company
Location
Support Request Details
Preferred Date/Time
Network Security
Inquiries related to IT security services, such as firewall setup, vulnerability assessments, and security audits.
Ticket fields
Client Name/Company
Service Type
Cloud Services
Requests related to cloud services, including migration, management, and hosting solutions.
Ticket fields
Client Name/Company
Cloud Service Type
Software Development
Requests for custom software development, including applications, tools, and integrations.
Ticket fields
Client Name/Company
Project Type
Data Analytics
Requests related to data analytics services, including reporting, data visualization, and insights generation.
Ticket fields
Client Name/Company
Analytics Request Type
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.