K-12 Schools
Improve communication and support for parents and students. This template facilitates parent communication, manages enrollment inquiries, and provides technical support.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Schools
- School districts
- Educational institutions
Ticket Forms Included
- Enrollment Inquiries
- Technical Support
- Parent Communication
- Attendance and Absences
- School Bus Transportation
- Special Education Support
- School Events
- Health and Safety
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Enrollment Inquiries
Questions about the enrollment process, requirements, deadlines, and school policies.
Ticket fields
Student Name
Grade Level
Enrollment Type
Technical Support
Technical issues with school devices, online platforms, or student accounts.
Ticket fields
Student Name
Grade Level
Device/Platform
Parent Communication
Communication with parents regarding school events, announcements, or student progress.
Ticket fields
Student Name
Grade Level
Communication Type
Attendance and Absences
Reporting student absences, tardiness, or early dismissals.
Ticket fields
Student Name
Grade Level
Date of Absence/Tardiness
School Bus Transportation
Inquiries or issues related to school bus routes, schedules, or transportation services.
Ticket fields
Student Name
Grade Level
Bus Route Number
Special Education Support
Questions regarding special education services, accommodations, and support for students with disabilities.
Ticket fields
Student Name
Grade Level
Support Needed
School Events
Inquiries related to upcoming school events, activities, and extracurricular programs.
Ticket fields
Event Name
Student Name
Grade Level
Health and Safety
Inquiries related to student health, safety protocols, and wellness services.
Ticket fields
Student Name
Grade Level
Health Concern
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.