Law Enforcement Agencies
Enhance community safety and engagement. This template handles non-emergency reports, provides crime prevention information, and facilitates community outreach.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Police departments
- Law enforcement agencies
- Public safety organizations
Ticket Forms Included
- Non-Emergency Report
- Crime Prevention Information
- Community Outreach
- Record Request
- Traffic Inquiry
- Request for Body Camera Footage
- Citizen Complaint
- Victim Support
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Non-Emergency Report
Reporting non-emergency incidents, such as suspicious activity, noise complaints, or minor traffic violations.
Ticket fields
Incident Type
Location
Crime Prevention Information
Requesting information about crime prevention programs, safety tips, or community policing initiatives.
Ticket fields
Description
Community Outreach
Inquiries about community events, police programs, or neighborhood watch groups.
Ticket fields
Description
Record Request
Requesting copies of police reports, accident reports, or other law enforcement records.
Ticket fields
Record Type
Traffic Inquiry
Questions about traffic laws, regulations, or citations.
Ticket fields
Traffic Inquiry Details
Request for Body Camera Footage
Requesting access to body camera footage for specific incidents involving law enforcement officers.
Ticket fields
Date of Incident
Officer Name/ID
Incident Location
Citizen Complaint
Submitting complaints about police conduct or service-related issues.
Ticket fields
Complaint Type
Complaint Details
Victim Support
Inquiries related to support services for victims of crime, including counseling and legal resources.
Ticket fields
Crime Type
Victim's Name
Location of Incident
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.