Licensing & Permitting Agencies
Simplify licensing and permitting processes. This template manages license and permit applications, answers requirement inquiries, and facilitates renewals.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Licensing agencies
- Permitting authorities
- Regulatory bodies
Ticket Forms Included
- License/Permit Application
- Requirement Inquiry
- Renewal Application
- Status Check
- Complaint or Issue
- License/Permit Transfer
- Temporary Permit Request
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
License/Permit Application
Submitting applications for new licenses or permits.
Ticket fields
Applicant Name
License/Permit Type
Requirement Inquiry
Questions about license or permit requirements, eligibility criteria, or application procedures.
Ticket fields
License/Permit Type
Renewal Application
Submitting applications for license or permit renewals.
Ticket fields
License/Permit Number
Status Check
Checking the status of a license or permit application or renewal.
Ticket fields
Application/Renewal Number
Complaint or Issue
Reporting issues or complaints related to a license or permit.
Ticket fields
License/Permit Number
License/Permit Transfer
Requesting the transfer of a license or permit to a new owner or location.
Ticket fields
License/Permit Number
New Owner/Location Details
Temporary Permit Request
Requests for temporary or short-term licenses or permits.
Ticket fields
License/Permit Type
Duration
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.