Media & Entertainment
Support your artists and manage media inquiries. This template handles licensing requests, manages royalty inquiries, fulfills promotional material requests, and provides artist support.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Record labels
- Music publishers
- Film studios
- Talent agencies
Ticket Forms Included
- Subscription Inquiries
- Content Requests
- Technical Support
- Account and Billing
- Feedback and Suggestions
- Licensing and Copyright
- Partnership and Collaborations
- Talent Management
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Subscription Inquiries
Questions about subscriptions, billing, account management, or content access.
Ticket fields
Subscriber ID/Email
Subscription Type
Content Requests
Requests for specific content, such as movies, TV shows, music, or articles.
Ticket fields
Content Type
Content Title
Technical Support
Troubleshooting technical issues with streaming services, websites, or apps.
Ticket fields
Platform
Error Message (if any)
Account and Billing
Issues related to account management, billing inquiries, or payment methods.
Ticket fields
Subscriber ID/Email
Account/Billing Issue
Feedback and Suggestions
Providing feedback on content, services, or user experience.
Ticket fields
Description
Licensing and Copyright
Requests or issues related to the licensing or copyright of content.
Ticket fields
Content Title
Issue Type
Partnership and Collaborations
Inquiries related to potential partnerships, collaborations, or business development opportunities.
Ticket fields
Company Name
Partnership Type
Talent Management
Inquiries from talent agencies regarding artist management, bookings, or collaborations.
Ticket fields
Talent Name
Inquiry Type
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.