Mobile App Developers
Gather valuable feedback and improve your app. This template helps collect user feedback, track bug reports, and provide timely support to app users.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- App developers
- Mobile app publishers
- App development agencies
Ticket Forms Included
- User Feedback
- Bug Reports
- Feature Requests
- Account and Payment Issues
- Performance Issues
- App Store/Marketplace Issues
- App Analytics and Metrics
- Security and Privacy Issues
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
User Feedback
User feedback on the app.
Ticket fields
App Name
App Version
Device Model
Operating System
Bug Reports
Reports of bugs or glitches in the app.
Ticket fields
App Name
App Version
Device Model
Operating System
Steps to Reproduce
Error Message (if any)
Feature Requests
Suggestions for new features or improvements to existing functionality.
Ticket fields
App Name
Account and Payment Issues
Problems related to user accounts or in-app purchases.
Ticket fields
App Name
Username/Email
Issue Type
Performance Issues
Reports of slow loading times, crashes, or other performance problems with the app.
Ticket fields
App Name
App Version
Device Model
Operating System
App Store/Marketplace Issues
Issues related to app visibility, updates, or compliance with app stores and marketplaces.
Ticket fields
App Name
Issue Type
App Analytics and Metrics
Queries about app usage data, analytics, or performance metrics.
Ticket fields
App Name
Analytics Tool Used
Metric of Concern
Security and Privacy Issues
Concerns about security vulnerabilities or privacy violations in the app.
Ticket fields
App Name
Issue Type
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.