Online Learning Platforms
Enhance the online learning experience. This template provides support for course access, resolves technical issues, and answers administrative questions.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Online course providers
- E-learning platforms
- Educational technology companies
Ticket Forms Included
- Course Access Issues
- Technical Troubleshooting
- Administrative Questions
- Payment and Enrollment
- Content and Learning Resources
- Account Management
- Certification and Accreditation
- Feedback and Suggestions
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Course Access Issues
Problems accessing courses, materials, or online learning platforms.
Ticket fields
Student ID/Email
Course Name/ID
Platform
Technical Troubleshooting
Technical problems with the online learning platform, such as video playback issues, connectivity problems, or assignment submission errors.
Ticket fields
Student ID/Email
Course Name/ID
Error Message (if any)
Administrative Questions
Questions about course administration, deadlines, assignments, or grades.
Ticket fields
Student ID/Email
Course Name/ID
Payment and Enrollment
Issues related to course payments, enrollment status, or refunds.
Ticket fields
Student ID/Email
Course Name/ID
Content and Learning Resources
Questions or requests for specific learning resources, materials, or content.
Ticket fields
Student ID/Email
Course Name/ID
Account Management
Queries related to student accounts, profile updates, password resets, or account access.
Ticket fields
Student ID/Email
Certification and Accreditation
Inquiries regarding certificates, diploma verification, or course accreditation.
Ticket fields
Student ID/Email
Course Name/ID
Feedback and Suggestions
Feedback on courses, instructors, or platform features.
Ticket fields
Student ID/Email
Course Name/ID
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.