Online Travel Agencies
Provide comprehensive travel support. This template manages booking changes and cancellations and offers expert travel advice.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Online travel agencies
- Travel booking websites
- Travel metasearch engines
Ticket Forms Included
- Booking Changes/Cancellations
- Travel Advice
- Customer Support
- Package Deals and Promotions
- Refunds and Compensation
- Booking Modifications and Upgrades
- Travel Insurance Inquiries
- Loyalty Program and Rewards
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Booking Changes/Cancellations
Requests to change or cancel travel bookings made through the online travel agency.
Ticket fields
Booking Reference/Confirmation Number
Traveler Name
Original Booking Details
Requested Changes/Cancellation Reason
Travel Advice
Seeking travel advice or recommendations for destinations, activities, or travel planning.
Ticket fields
Destination
Travel Dates
Customer Support
General customer service inquiries, such as website issues, account questions, or payment problems.
Ticket fields
Booking Reference/Confirmation Number (if applicable)
Package Deals and Promotions
Inquiries about package deals, promotions, or special offers.
Ticket fields
Package/Promotion Details
Refunds and Compensation
Requests for refunds or compensation due to booking errors, cancellations, or travel disruptions.
Ticket fields
Booking Reference/Confirmation Number
Traveler Name
Booking Modifications and Upgrades
Requests for booking modifications, including upgrading flights, changing hotel rooms, or extending stays.
Ticket fields
Booking Reference/Confirmation Number
Traveler Name
Modification/Upgrade Request
Travel Insurance Inquiries
Inquiries regarding travel insurance options, coverage details, or claims.
Ticket fields
Booking Reference/Confirmation Number
Traveler Name
Insurance Inquiry Details
Loyalty Program and Rewards
Questions about loyalty programs, reward points, or redeeming benefits.
Ticket fields
Loyalty Program Member ID
Traveler Name
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.