Pharmaceutical Companies
Offer comprehensive support for patients and healthcare professionals. This template provides drug information, manages adverse event reports, and offers patient assistance programs.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Pharmaceutical companies
- Drug manufacturers
- Healthcare research organizations
Ticket Forms Included
- Drug Information Requests
- Adverse Event Reporting
- Patient Assistance Programs
- Product Complaints
- Medical Information Requests
- Drug Recall Notifications
- Clinical Trial Inquiries
- Supply Chain Issues
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Drug Information Requests
Inquiries about specific medications, including dosage, side effects, interactions, and usage instructions.
Ticket fields
Drug Name
Adverse Event Reporting
Reporting adverse events or side effects experienced while taking a medication.
Ticket fields
Drug Name
Patient Age
Event Description
Patient Assistance Programs
Inquiries about patient assistance programs, eligibility requirements, or application processes.
Ticket fields
Drug Name
Patient Name
Eligibility Inquiry
Product Complaints
Complaints about product quality, packaging, or labeling.
Ticket fields
Drug Name
Complaint Type
Medical Information Requests
Requests from healthcare professionals for medical information or research data.
Ticket fields
Healthcare Professional Name
Request Type
Drug Recall Notifications
Notifications or inquiries related to drug recalls or safety alerts.
Ticket fields
Drug Name
Recall Type
Clinical Trial Inquiries
Inquiries related to ongoing or upcoming clinical trials, including participation details.
Ticket fields
Trial Name
Patient Eligibility
Trial Location
Supply Chain Issues
Questions about drug availability, delivery delays, or distribution issues.
Ticket fields
Drug Name
Issue Description
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.