Zendesk Implementation Template

Pharmaceutical Companies

Healthcare
Drug information
adverse event reporting
patient assistance

Offer comprehensive support for patients and healthcare professionals. This template provides drug information, manages adverse event reports, and offers patient assistance programs.

Deploy for $499

After installation

Ticket Triaging

Ticket Forms

Automatically segment your tickets with views, setup during the installation.

Help Center

Ticket Forms

All your ticket forms will automatically be added to your help center when activated.

Reporting

Ticket Forms

You will have pre-configured reporting to help you understand your support data.

Template Overview

Perfect For

  • Pharmaceutical companies
  • Drug manufacturers
  • Healthcare research organizations

Ticket Forms Included

  • Drug Information Requests
  • Adverse Event Reporting
  • Patient Assistance Programs
  • Product Complaints
  • Medical Information Requests
  • Drug Recall Notifications
  • Clinical Trial Inquiries
  • Supply Chain Issues
Pharmaceutical Companies

Ticket Forms

Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."

Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.

Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.

Drug Information Requests

Inquiries about specific medications, including dosage, side effects, interactions, and usage instructions.

Ticket fields

Drug Name

Adverse Event Reporting

Reporting adverse events or side effects experienced while taking a medication.

Ticket fields

Drug Name

Patient Age

Event Description

Patient Assistance Programs

Inquiries about patient assistance programs, eligibility requirements, or application processes.

Ticket fields

Drug Name

Patient Name

Eligibility Inquiry

Product Complaints

Complaints about product quality, packaging, or labeling.

Ticket fields

Drug Name

Complaint Type

Medical Information Requests

Requests from healthcare professionals for medical information or research data.

Ticket fields

Healthcare Professional Name

Request Type

Drug Recall Notifications

Notifications or inquiries related to drug recalls or safety alerts.

Ticket fields

Drug Name

Recall Type

Clinical Trial Inquiries

Inquiries related to ongoing or upcoming clinical trials, including participation details.

Ticket fields

Trial Name

Patient Eligibility

Trial Location

Supply Chain Issues

Questions about drug availability, delivery delays, or distribution issues.

Ticket fields

Drug Name

Issue Description

Frequently Asked Questions

Refund policy?

We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund

Will I get help after installation?

Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.

Can I install multiple templates?

Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.

What's included in the template?

Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.