Real Estate
Facilitate real estate transactions and property management. This template manages buyer, seller, and renter inquiries, and provides support for property management.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Real estate agencies
- Property management companies
- Real estate developers
Ticket Forms Included
- Buyer Inquiries
- Seller Inquiries
- Renter Inquiries
- Property Management
- New Construction Inquiries
- Investment Opportunities
- Mortgage and Financing
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Buyer Inquiries
Questions from potential buyers about properties, viewings, or the buying process.
Ticket fields
Property Type
Location
Price Range
Seller Inquiries
Questions from potential sellers about listing properties, marketing, or the selling process.
Ticket fields
Property Type
Location
Renter Inquiries
Questions from potential renters about rental properties, availability, or lease terms.
Ticket fields
Property Type
Location
Price Range
Property Management
Inquiries from current tenants or landlords about property maintenance, repairs, or lease agreements.
Ticket fields
Property Address
Inquiry Type
New Construction Inquiries
Questions about new construction properties, project timelines, or availability of newly built homes or commercial spaces.
Ticket fields
Project Type
Location
Investment Opportunities
Inquiries about real estate investment opportunities, including commercial properties or buy-to-let investments.
Ticket fields
Investment Type
Investment Budget
Mortgage and Financing
Questions regarding mortgage options, financing, or pre-approval for buyers or investors.
Ticket fields
Loan Type
Pre-Approval Status
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.