Subscription Services
Reduce churn and improve subscriber satisfaction. This template provides tools to manage subscriptions, address billing concerns, and answer subscriber questions efficiently.
Deploy for $499After installation
Ticket Triaging
Automatically segment your tickets with views, setup during the installation.
Help Center
All your ticket forms will automatically be added to your help center when activated.
Reporting
You will have pre-configured reporting to help you understand your support data.
Template Overview
Perfect For
- Subscription box companies
- Streaming services
- Membership programs
- SaaS companies
Ticket Forms Included
- Account and Billing
- Technical Issues
- Subscription Management
- Cancellation and Renewal
- Service Usage Issues
- Refund Requests
Ticket Forms
Think of ticket forms as different types of enquiries a customer might have when reaching out for support. For example, a common enquiry might be "Where is my item?" or "I need technical assistance."
Each ticket form contains a set of ticket fields, which are the specific pieces of information we collect to help efficiently handle the enquiry. These fields ensure that we capture the necessary details from the start, reducing back-and-forth communication and speeding up resolution times.
Below is a list of ticket forms and their associated ticket fields. These will be automatically set up in your Zendesk instance when you use this template.
Account and Billing
Questions about account management, subscriptions, billing, invoices, or payment methods.
Ticket fields
Account ID/Email
Issue Type
Payment Method
Amount
Technical Issues
Problems with accessing or using the service.
Ticket fields
Account ID/Email
Platform
Subscription Management
Requests to change subscription plans, upgrade/downgrade, or pause subscriptions.
Ticket fields
Account ID/Email
Current Subscription Plan
Requested Action
Cancellation and Renewal
Requests to cancel or renew a subscription.
Ticket fields
Account ID/Email
Reason for Cancellation/Renewal
Service Usage Issues
Difficulties with content access, streaming, or feature availability.
Ticket fields
Account ID/Email
Issue Type
Refund Requests
Requests related to refunds due to billing errors or dissatisfaction.
Ticket fields
Account ID/Email
Refund Reason
Amount Requested
Frequently Asked Questions
Refund policy?
We offer a 15 days full refund guarantee. If you're not completely satisfied, we'll refund your purchase within 15 days of deployment.Request a refund
Will I get help after installation?
Yes, we can follow our get started guide, which contains video and text to help you get started with Zendesk Basic. You can also purchase support hours with us through your Zendesk instance.
Can I install multiple templates?
Yes, you can install multiple templates on your Zendesk instance. For example, you could install the SaaS template and the Employee Experience template to have two use cases set up in your Zendesk. This is ideal if you have multiple teams on your instance.
What's included in the template?
Each template includes pre-configured Zendesk components like ticket forms, fields, views, and triggers. These are set up based on industry best practices and can be customized after installation to match your specific needs.